Consulting practice
Workforce Development and Capacity Building
Capability that stays after the engagement closes.
Overview
How we help
Clinical staff are frequently promoted into management with no preparation for budgets, rosters, performance conversations or service planning. Institutions then attribute to individuals what is in fact an absence of management development.
Our programmes are built around the institution’s real work: its services, its data, its constraints and its current problems. Participants work on live improvement tasks and are assessed on what changes as a result.
Where an engagement includes operational or quality redesign, we train internal leads to own it, so that the institution is not dependent on external support to sustain the change.
Scope of work
What this practice covers
- Healthcare leadership development
- Programmes for clinical and non-clinical leaders on strategy, accountability and decision-making.
- Management training
- Practical management skills: planning, budgeting, rostering, performance and escalation.
- Clinical and non-clinical workforce planning
- Establishment review, skill-mix analysis and staffing models tied to workload.
- Operational training
- Department-level training on redesigned processes, procedures and systems.
- Quality-improvement training
- Improvement methodology, measurement and audit skills for internal quality leads.
- Custom institutional programmes
- Curricula designed for a specific institution, cohort and objective.
- Change-management support
- Stakeholder engagement, communication and resistance management during change.
When institutions engage us
Situations this work is designed for
New management tier
Clinical leads have taken on management responsibility and need structured preparation for it.
Handover of an improvement programme
An institution wants internal leads capable of sustaining and extending changes already made.
Pre-opening workforce readiness
A new facility needs staffing models, role definitions and induction ahead of commissioning.
Questions
Frequently asked
- Are programmes delivered on site?
- Yes, and this is usually preferable because participants work on their own service data and processes. Blended delivery is available.
- Do you provide certification?
- We issue programme completion documentation. We do not claim accreditation or awarding-body status that we do not hold.
Related practices
Work that usually runs alongside this
Next step
Discussing workforce development and capacity building?
Describe the institution, the stage you are at and the decision in front of you. We will respond with an honest view of scope and sequence.